Privacy Policy Overview

At Mzansi AI Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who We Are

Mzansi AI Solutions is a South African digital service provider offering website development, chatbot integration, and social media automation for small and medium businesses.

2. What Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email address, phone number, business name, etc.

Usage Data: Pages visited, time spent on the site, browser type, and other analytics.

Communication Data: Information shared through contact forms, WhatsApp, or chatbots.

3. How We Use Your Information

We use your data to:

Respond to inquiries and provide services

Improve website functionality and user experience

Send service updates, tips, or promotions (you can opt out anytime)

Set up or manage your website, chatbot, or social media accounts (if you hire us)

We do not sell or rent your information to third parties.

4. Cookies

Our website may use cookies to enhance your experience and track anonymous usage data. You can disable cookies in your browser settings.

5. Data Storage and Security

We store your information securely using industry-standard tools and platforms. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

6. Third-Party Services

We may use trusted third-party tools (e.g. Google Analytics, Meta Business Tools, WhatsApp Business API) to deliver our services. These providers are responsible for their own privacy practices.

7. Your Rights (POPIA Compliant)

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

Access or request a copy of your personal data

Ask us to correct or delete your data

Withdraw consent or object to processing

Lodge a complaint with the Information Regulator

To exercise these rights, contact us at:

📧 Hello@MzansiAI.io

8. Changes to This Policy

We may update this policy as needed. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Mzansi AI Solutions

📧 Email: Hello@MzansiAI.io

🌐 Website: https://MzansiAI.io

📍 South Africa